Frequently Asked Questions

Everything you need to know about shopping with Fashion Nova.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress. You can also track it directly through your account dashboard.

What is your return policy?

We accept returns within 30 days of delivery for store credit only. Items must be unworn, unwashed, and have all original tags attached. Please note that items marked as 'Final Sale' cannot be returned.

Do you offer international shipping?

Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.

How do I know what size to order?

Each product page features a detailed size guide to help you find the perfect fit. Since sizing can vary between styles, we recommend checking the specific measurements provided for each item.

Can I change or cancel my order after it's placed?

Our team works fast to get your order out, so we are unable to make changes or cancellations once an order has been processed. Please double-check your address and items before completing your purchase.